PRIVACY POLICY

By submitting any information about you and, where applicable, others within this web site, you and they consent to its use as set out in this Privacy Policy.

The Internet is not a secure medium. However we are committed to ensuring that your privacy is protected. The Privacy Policy explains the security measures we have put in place to protect your information and how we use the information we collect about you. We recommend you read it before you provide any information to us. You can access the Privacy Policy at any time by clicking on the Privacy Policy button on the navigator bar.

The information we collect and how we use it.

Within the site, we may ask you to provide us with relevant personal information in order that we can provide you with the product or service requested, undertake administration and generally service and maintain your policy, including responding to any query that you may raise with us.

All personal information supplied by you will be treated in confidence by the Royal & Sun Alliance Insurance Group of companies and will not be disclosed to any third parties except where your consent has been received or where permitted by law. In order to provide you with products and services this information will be held in the data systems of the Royal & Sun Alliance Insurance Group of companies or our agents or subcontractors.

The Royal & Sun Alliance Insurance Group of companies may pass your personal information to other companies for processing on its behalf. Some of these companies may be based outside Europe in countries which may not have laws to protect your personal information, but in all cases the Group will ensure that it is kept securely and only used for the purposes for which you provided it. Details of the companies and countries involved can be provided to you on request.

The Royal & Sun Alliance Insurance Group of companies would also like to keep you informed (by telephone, post or e-mail) of selected products and services available from us and our carefully chosen suppliers. If you would prefer not to receive this information from us please let us know when you contact us.

For your protection, any telephone calls to our Service Centres will be recorded and may be monitored.

Cookies

When you visit our site, we may attach a "Cookie" to your browser. Cookies are small text files that allow us to identify your computer, recognise repeat users, observe anonymous user behaviour and compile aggregate data about users in order to improve the service we provide. The data we collect using Cookies does not identify individual users and is only used for tracking and analysing use of the site. In some cases we use a reputable third party adserving company for these purposes.

Most web browsers will accept Cookies, but if you would prefer we did not collect data by this method, you can disable this function within your browser settings. However, without Cookies, you may not be able to use the full functionality of our site, including personalisation of the web content to reflect your personal usage.

How we protect your information

We capture your personal information, such as names and addresses, over a secure link using recognised industry standard Secure Sockets Layer (SSL) technology which encrypts the data whilst passing it over the web. This will be indicated on most browsers by a lock in the status bar at the bottom of the screen.

Firewalls are used to block unauthorised traffic to the servers and the actual servers are locked in a secure location which can only be accessed by authorised personnel.

Your Consent

When you submit your information within this web site you consent to the use of that information as set out in this Privacy Policy. If we change the Privacy Policy we will post the changes on this page and may place notices on other pages of the web site so that you are aware of how we use your information at all times. If you continue to use the service you will signify that you agree to any such changes.

DISCUSSION FORUMS

The material contained in the Pethealthcare Discussion Forums is submitted by the general public, and is presented to members of Pethealthcare for discussion purposes only.

The material presented in the Pethealthcare Discussion Forums is in no way intended to replace professional veterinary care or attention by a qualified practitioner. Pethealthcare strongly advise all users with veterinary related queries to consult a vet.

Pethealthcare Limited makes no representations about the materials in the Discussion Forums, this Web site or any sites linked to this Web site. The Pethealthcare Web site shall be governed by and construed in all respects in accordance with English Law and the exclusive jurisdiction of the English High Courts will apply as regards any claim or matter arising in respect of this Web site.

Pethealthcare Limited reserves the right to remove all material which it considers inappropriate. Posts to the Discussion Forums are viewed by our Discussion Editors to enable all inappropriate material to be removed. This includes pornographic, offensive, defamatory, undocumented, illegal material(s) that is/are in any way contrary to accepted morality and behaviour.

We at this forum also reserve the right to disclose your identity or any information we have about you in the event of a complaint or legal action arising from any information or link posted by you.

COMMUNITY RULES

We want everyone to enjoy using our discussion boards, so we have put together some guidelines to ensure that you feel safe and comfortable as a member of our community.

• Keep the messages relevant to the discussion topic.
• Please do not post any messages which are false, defamatory, abusive, hateful, harassing, obscene, racist, sexist, threatening, invasive of a person's privacy, or otherwise in violation of any law.
• Do not use language generally thought of as offensive.
• Respect everyone's right to an opinion, even if you disagree.
• Guard your own confidentiality - don't post your real name, address, telephone number or your email address on a message. These will be removed by moderators if seen, to protect you.
• Please don't post messages that can be deemed as commercial advertising, as these will be removed. If you wish to advertise with us, you can. Just email advertise@pethealthcare.co.uk.
• Pethealthcare does not endorse the buying or selling of pets over the Internet. We recommend that you only buy from recognised breeders endorsed by the breed societies for each species. We reserve the right to remove any messages which suggest pets are being bred or sold inappropriately, and to report any potential abuse of pets to the relevant authorities.
• Any message which constitutes a personal attack against anyone, on any grounds, will be immediately removed and a warning will be issued to the user. Persistent abuse will lead to permanent removal and barring from the site.
• Respect the privacy of other users.
• Any statements or opinions posted onto the site are those of the person posting them alone and are in no way endorsed by the providers of the site.
• We can take no responsibility for the content of external sites where links are posted by users. The appearance of a link on this website does not constitute and endorsement of that site.
• Members agree not to link any site or post any material that will infringe any patent, trade mark, service mark, copyright or other proprietary right of any party.
• Any members attempting to buy or sell medicines or drugs over this forum will immediately be banned from the site. This is to protect pets from harm caused by unprescribed medication.

Violations

We reserve the right to edit or remove any message or topic, which we deem to be unsuitable for our community.

We will evaluate any messages that break these rules and may issue a warning or ban the offender from the site.

We also reserve the right to delete a user's registration if he/she fails to follow the guidelines as detailed above.

Anyone who feels that a posted message is objectionable, offensive or inappropriate is encouraged to contact us immediately by emailing abuse@pethealthcare.co.uk.

Your continuous use of this website is deemed as your consent to the above conditions.